Help and support

Email [email protected]. Tell us which device you use (iPhone, Android or the website) and what happened, and a screenshot helps.

If you're signed in, you can also open a support ticket from Help and support in the menu on the website or in the app's settings, and follow our replies there.

Subscriptions are managed where you bought them:

• iPhone or iPad: open Settings, tap your name, then Subscriptions, choose CulinaX and cancel. Or in CulinaX, go to the You tab and tap Plus is on.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions and Subscriptions, choose CulinaX and cancel.
• Website: sign in, open CulinaX Plus from the menu, and use Manage subscription.

Cancel at least 24 hours before your renewal date to avoid the next charge. You keep Plus until the end of the period you've paid for. Deleting the app or your account does not cancel a subscription by itself.

• Bought on iPhone or iPad: Apple handles refunds. Request one at reportaproblem.apple.com.
• Bought on Android: Google handles refunds. Request one from your order history in the Google Play Store.
• Bought on the website: email [email protected] and we'll sort it out.

• Forgot your password? On the sign-in screen, tap Forgot password? and we'll email you a link to set a new one.
• Signed up with Google or Apple? Use the same button to sign in again; there's no separate password.
• Sharing a kitchen: in Settings, under Share your kitchen, invite people with a code. Everyone sees the same food, planner and shopping list; diaries and Sage chats stay private.

You can delete your account yourself, at any time: in the app, go to the You tab, then Delete my account; on the website, it's at the bottom of Settings. Your account and everything in it (your kitchen, recipes, diary, Sage history, coaching and messages) are deleted straight away and can't be recovered. Remember to cancel any subscription separately, as above.

Can't sign in any more? Email [email protected] from the address on your account and we'll delete it for you. More detail is in the Privacy Policy.

You can report a coach's listing, a review, a message or a photo using the Report option next to it, and block someone from their listing or your chat with them. Blocking stops them messaging you and hides them from you. Our moderators review every report. If someone is in danger, contact your local emergency services first.

Sage is an AI assistant and can be wrong. Its recipes, calorie estimates and plans are suggestions, not medical or nutritional advice, so check anything to do with allergies or health. If an answer looks wrong or inappropriate, use Report under it. You can switch Sage's access to your data off in Settings at any time.

• Timers not ringing with the phone locked? Allow notifications for CulinaX in your phone's settings.
• Hands-free not hearing you? Allow the microphone (and, on iPhone, speech recognition) for CulinaX in your phone's settings.
• Want a different reading voice? Turn on Read aloud in cook mode and choose a voice. More voices can be downloaded in your phone's accessibility or text-to-speech settings.
• Not getting “use it soon” reminders? Turn them on in the app's settings under Use-by reminders.